What to expect for your first appointment.

A potential client asked me a great question on the phone today. “So, what would the first appointment look like?” I loved the question and thought I’d share the answer.

When we sit down at your computer, I don’t assume that you’ve even pushed the power button yet. Once we turn it on and go over some of the buttons, there are two main things that I like to go over in the first session: the Dock and the Menu Bar. The Dock is the glass shelf that is at the bottom of your screen. We go over how to customize it and use it effectively. A lot of folks miss some of the details contained in it. The Menu Bar is the white bar that runs across the top of your screen. I like to go over this in the first session because it’s very different that what first-time Mac users might assume. We hit on why it’s useful and how it works.

I’ve met a few folks who have been using their Mac for over a year or so, and still don’t have a firm grasp on these fundamental Mac tools. While it’s possible to be functional without a thorough explanation of the Dock and Menu Bar, a strong working knowledge of them can greatly streamline your workflow. Oh, and there are definitely some fun tips and tricks that I try to fit in this first session so that we can make sure to have a bit of fun!

Rick Stawarz

Minneapolis, MN

I am an Apple Certified Support Professional with over a decade of experience supporting families, schools, and businesses. Tech has always captured my imagination, but it's not my only passion. I'm an ordained Anglican minister;  Aeropress is a daily ritual of mine; I've driven across Mongolia; and I'm the father of three girls. I hope to provide for you a balanced and realistic perspective into the practicality of technology.