It's probably a good idea for techies to keep these articles in their back pocket. Updating software should always be the first step when troubleshooting. Here are some articles from Apple on how to update your software. Software Update for Mac, click here. Software Update for iPad or iPhone, click here. In keeping proper hygiene for your devices, make sure all your apps are up to date as well. Update Apps for Mac, click here. To update Apps for iPad or iPhone, launch the App Store, tap the "Updates" tab, and then tap the "Update all" button at the top right of the screen. When updating apps, you will be prompted for your Apple ID password. If you've forgotten your password, you can reset it here.