Announcing Help Desk

You may have noticed things are looking a bit different at my website. It has been completely redesigned as I have added the a few new features. First, you are still able to book appointments online. In fact, this is the best way to book appointments, as it ensures you are looking at the most up-to-date version of my calendar. Please use it. :-) Help Tickets Now this is super exciting. I’m thrilled that the Mac Instructor has continued to grow, but it has also led to a lot of requests for email support. Since I consider many of my clients friends, I want you to know that I love helping, and in order to do so in a more streamlined way, I’ve started a new system called Help Desk. When you visit themacinstructor.com, you’ll see a new “Help” button at the left. Clicking this will bring up a Help Ticket form. That’s one way to begin your support question. An even simpler way to get email support is by sending an email to help@themacinstructor.com. You can also add this to your address book quite easily, click here. Your help ticket, along with any previous tickets, are viewable from the new Help Desk website. Also at Help Desk is a Knowledge Base full of answers to common issues which I frequently receive. I’m sure this sounds a bit overwhelming right now, so if you have a moment, I invite you to go check it out. In terms of pricing, there is no charge for anything less than 15 minutes. If it exceeds 15 minutes, time is taken either from a pre-paid Five-Pack or invoiced at my Remote Training rate, which is $50 per hour. (Eg. 30 minutes of email support is $25.) My hope is that Help Desk will give you a quick way to resolve issues, view previous issues, and get answers. Blog Another addition to the new website resign is a prominent placement of my blog. Here, you’ll find my thoughts on Apple news & products, tips on common requests, and reviews of favorite apps. It’ll hopefully be a place where you get your questions answered, as well as pick up a few more questions. For example, you’ll see I recently posted how you should be getting your Mac ready for Lion.

I am an Apple Certified Support Professional with over a decade of experience supporting families, schools, and businesses. Tech has always captured my imagination, but it's not my only passion. I'm an ordained Anglican minister;  Aeropress is a daily ritual of mine; I've driven across Mongolia; and I'm the father of three girls. I hope to provide for you a balanced and realistic perspective into the practicality of technology.